Customer Service

TCC offers courses to help you enhance your customer service and management skills. Learn to recognize the various customer types, understand customer behavior, and the importance of facilitating customer decision making. 

Our fully online courses, allow you the flexibility to upgrade your skills on your schedule.

Certification Course Options

A professional certification shows employers that you understand the retail industry, have skills you need to succeed, are committed to continued learning and professional development, demonstrate knowledge and skills noted as important to successful employment in best-practice, high-performance companies, and have a transferable certification of skills and knowledge. 

TCC partners with the Florida Retail Federation (FRF) to provide current FRF members with several discounted courses as well as exam vouchers. If you are an FRF member, please be sure to select the correct course when completing registration. See our current course options below. 

Customer Service Courses

Customer Service & Sales Fundamentals

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Customer Service & Sales. It features access to a live instructor and interactive activities & assignments. You will learn to recognize various customer types, understand customer behavior and the importance of facilitating customer decision making, and how retail impacts communities.

For more information about National Retail Federation certifications, visit www.nrf.com.

  • BUS0258: Customer Service & Sales Fundamentals Online (Course Only)
    • Non-FRF Members Fee: $125 
    • FRF Members Fee: $118.75
  • BUS0261: Exam Voucher for Customer Service & Sales Certification Exam (Voucher Only)
    • Non-FRF Members Fee: $65
    • FRF Members Fee: $61.75
  • BUS0265: Customer Service & Sales Online With NRF Exam Voucher (Course & Exam Voucher)
    • Non-FRF Members Fee: $190
    • FRF Members Fee: $180.50

Advanced Customer Service & Sales

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Advanced Customer Service & Sales. It features access to a live instructor and interactive activities & assignments. You will learn to recognize various customer types, understand customer behavior and the importance of facilitating customer decision making, and how retail impacts communities.

For more information about National Retail Federation certifications, visit www.nrf.com.

  • BUS0259: Advanced Customer Service & Sales Online (Course Only)
    • Non-FRF Members Fee: $125
    • FRF Members Fee: $118.75
  • BUS0262: Exam Voucher for Advanced Customer Service & Sales Certification Exam (Voucher Only)
    • Non-FRF Members Fee: $55
    • FRF Members Fee: $52.25
  • BUS0264: Advanced Customer Service & Sales Online With NRF Exam Voucher (Course & Exam Voucher)
    • Non-FRF Members Fee: $180
    • FRF Members Fee: $171

Retail Management Courses

Retail Management & Operations

This completely online course is designed to prepare you for the National Retail Federation (NRF) certification exam in Retail Management Operations. It features access to a live instructor and interactive activities & assignments. The course targets five areas of accountability for the Retail Manager: Selling & Service, HR, Operations, Merchandising, and Financial Reporting.

For more information about National Retail Federation certifications, visit www.nrf.com.

  • BUS0260: Retail Management & Operations Online (Course Only)
    • Non-FRF Members Fee: $795
    • FRF Members Fee: $755.25
  • BUS0263: Exam Voucher for Retail Management & Operations Certification Exam (Voucher Only)
    • Non-FRF Members Fee: $95
    • FRF Members Fee: $90.25
  • BUS0266: Retail Management & Operations Online With NRF Exam Voucher (Course & Exam voucher)
    • Non-FRF Members Fee: $890
    • FRF Members Fee: $755.25

For more information about our Certification courses, read the FAQ.
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Need registration or payment help? Contact TCC Online Training at OnlineTraining@tcc.fl.edu or call (850) 201-6240.